Verification: Why It Is Necessary and How to Complete It?

Verification is a crucial step in ensuring the security of your account and financial transactions. It confirms your identity and protects against fraud, complying with international AML (Anti-Money Laundering) and KYC (Know Your Customer) standards.

Why is Verification Mandatory?

Account Security – prevents unauthorized access and protects your funds.
Regulatory Compliance – ensures compliance with international financial regulations.
Unrestricted Deposits and Withdrawals – financial operations may be limited without verification.
Fraud Prevention – protects against fake accounts and illegal activities.
Access to Additional Features – such as increased transaction limits.

Without verification, many platform features may be unavailable. For example, in some cases, without identity confirmation, only limited deposits may be allowed, while withdrawals and trading operations remain blocked.

How to Complete Verification?

You can complete verification in your Personal Account. The process takes just a few minutes.

1️⃣ Log in to Your Personal Account
Sign in to your account on the platform.

2️⃣ Go to the “Profile” → “Verification” Section
This section contains the form for uploading documents.

3️⃣ Click the “Update” Button
The document submission process will begin.

4️⃣ Provide Consent for Data Processing
This is a mandatory requirement for further verification.

5️⃣ Upload Your Verification Documents
To confirm your identity, provide one of the following documents:
✔ Passport (photo page)
✔ ID card (front and back sides)
✔ Driver’s license (front and back sides)

To confirm your address (choose one):
✔ Utility bill (electricity, water, internet, phone)
✔ Bank statement
✔ Rental agreement
✔ Official letter from an employer confirming residence

The document must be issued no more than 3-6 months ago.

6️⃣ Wait for Confirmation
You will receive a notification about the verification status in your personal account or via email.

Important: Document Submission Rules

To ensure a successful verification process, documents must meet the following requirements:

🔹 All four corners of the document must be visible
🔹 The document must not be cropped or partially hidden
🔹 The image must be clear, without glare or blurriness
🔹 The document must be fully readable
🔹 When taking a photo, keep the document close to the camera
🔹 The document must be in your name
🔹 Screenshots of documents are not accepted

If your documents do not meet these requirements, verification may be rejected, and you will need to upload new files.

Frequently Asked Questions

Why was my document rejected?

Common reasons for rejection:
❌ The document is blurry or has glare
❌ Not all four corners of the document are visible
❌ The document is outdated (issued more than 6 months ago)
❌ The document does not belong to the account holder
❌ Screenshots were uploaded instead of original files

If your document was rejected, check the notification in your personal account for the reason and upload the correct files.

Can I re-upload documents?

Yes, if your previous documents were rejected, you can upload the correct files again in the “Verification” section.

What should I do if verification takes too long?

If the verification process takes more than 24 hours, it is recommended to contact Customer Support.

To summarize

Verification is a vital process that ensures the security of your funds and compliance with international standards. Complete it now to gain full access to all platform features.

If you have any questions, our Customer Support team is always ready to assist you!